OM TOURS & Travels : Refund Policy
Last Updated: October 02, 2026
This Refund Policy explains how cancellation and refund requests may be handled for taxi and travel services provided by OM Tours & Travels.
1. General Cancellation Policy
Customers who need to cancel a confirmed booking should contact OM Tours & Travels as soon as possible using the booking contact details provided on the website.
Refund eligibility may depend on the booking type, timing of cancellation, advance payment, vehicle allocation and costs already incurred for the booking.
2. Advance Payments
If an advance payment has been made for a booking, the applicable refund will depend on the circumstances of the cancellation and any costs that have already been incurred.
3. Cancellation Close to Pickup Time
Cancellations made shortly before the scheduled pickup may result in charges or reduced refund eligibility because a vehicle and driver may already have been allocated for the journey.
4. No-Show
If a customer does not appear at the agreed pickup location or cannot be reached after reasonable attempts to contact them, the booking may be treated as a no-show.
Refund eligibility for a no-show depends on the individual booking circumstances and costs already incurred.
5. Cancellation by OM Tours & Travels
If OM Tours & Travels is unable to provide a confirmed service because of operational circumstances, vehicle problems or other reasons within our reasonable control, we may discuss an alternative arrangement or applicable refund with the customer.
6. Changes to a Booking
Requests to change the pickup time, destination, vehicle or travel date should be made as early as possible.
A requested change may affect the fare, availability or booking conditions.
7. Unused or Partially Used Services
Once a journey or service has started, a refund for an unused or partially used portion is not automatically guaranteed and will depend on the circumstances of the booking.
8. Unavoidable Circumstances
Traffic restrictions, severe weather, road closures, government restrictions, natural events, vehicle emergencies and other circumstances outside reasonable control may affect the service.
In such circumstances, OM Tours & Travels will consider reasonable alternatives where possible.
9. Refund Processing
Where a refund is approved, the processing time may depend on the payment method or financial service used for the original transaction.
10. Third-Party Charges
Certain third-party costs, transaction charges or other expenses may be non-refundable where they have already been incurred.
11. How to Request a Refund
To request a cancellation or refund, please provide your booking details and contact us as soon as possible.
Refund requests can be submitted through:
- Phone: +91-9829061317
- Booking: +91-9636714444
- Email: opy.ott@gmail.com
12. Policy Updates
We may update this Refund Policy when our services, cancellation practices or payment arrangements change. The latest version will be published on this page.
13. Contact Us
OM Tours & TravelsB-76, Opposite SJ Public School,
Janta Colony, Jaipur,
Rajasthan 302004, India
